PRIVACY NOTICE – PROTECTION OF PERSONAL INFORMATION ACT (“POPIA”)
We understand that your personal information is important to you and that you may be apprehensive about disclosing it. Your
privacy is just as important to us and we are committed to safeguarding and processing your information in a lawful manner.
We also want to make sure that you understand how and for what purpose we process your information. If for any reason you think
that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for
what it was originally intended, you can contact our Information Officer.
You can request access to the information we hold about you at any time and if you think that we have outdated information, please
request us to update or correct it.
Our Information Officer’s Contact Details
Name Dan Payton
Contact Number 0836356868
Email Address: fais@itribe.co.za
Our details:
iTribe (Pty) Ltd
Unit 7, Quayside Office Park, cnr : Gordon and Hedge Street, Knysna, 6570
Mobile: 0836356868
Organisation E–mail address: info@itribe.co.za
The Organisation is an authorised financial services provider with FSP nr 15438. We render financial services in the following
product categories:
Category 1. 1.2 – Personal Lines | 1.6 Commercial Lines | 1.23 Personal Lines A1
The source of collection of your personal information:
We collect personal information directly from the following data subjects:
▪ Our Broker Network
▪ Prospective clients who enquire about our financial services via our Broker Network
▪ Policyholders who enter into a policy with an Insurer via our Broker Network
▪ Insurance and reinsurance companies;
▪ Industry bodies;
Personal information is collected directly from you through the completion of application form, online forms and during consultation
and indirectly through referrals. These forms are completed either electronically or in hard copy. You may also be requested to
provide your personal information during your consultation with a representative.
We may also collect information about you from other sources such as external third parties and from cookies on our website.
Law authorising or requiring collecting of the personal information:
As an authorised financial services provider, we are obligated in terms of the following legislation to collect your personal information
insofar as it relates to the rendering of the relevant financial services to you:
▪ Financial Advisory and Intermediaries Services Act 37 of 2002;
▪ Financial Intelligence Centre Act 38 of 2001;
▪ Insurance Act 18 of 2017;
▪ Short–Term Insurance Act 53 of 1998;
Purpose for Processing your Information:
We collect, hold, use and disclose your personal information mainly to provide you with access to the services and products that
we provide. We will only process your information for a purpose you would reasonably expect, including:
▪ Complying with the obligations contained in the contract concluded between yourself and the FSP
▪ Providing you with advice, products and services that suit your needs as requested
▪ To verify your identity and to conduct credit reference searches
▪ To issue, administer and manage your insurance policies
▪ To process insurance claims and to take recovery action
▪ To notify you of new products or developments that may be of interest to you
▪ To confirm, verify and update your details
▪ To comply with any legal, regulatory, or statutory requirements
▪ To confirm the existence of a bank account
Some of your information that we hold may include, your first and last name, email address, a home, postal or other physical
address, other contact information, your title, birth date, gender, occupation, qualifications, past employment, residency status, your
investments, assets, liabilities, insurance, income, expenditure, family history, medical information, company number, business
profile of company, details of Directors, members, auditors and your banking details.
Some of the aforementioned personal information may be mandatory to provide within the context of product providers’ underwriting
requirements and disclosures.
Failing to provide compulsory information may lead to our organisation’s inability to carry out the functions necessary to perform as
an authorised financial services provider.
Third parties and your personal information
We may need to share your information to third parties to provide advice, reports, analyses, products or services that you have
requested. Where we share your information, we will take all precautions to ensure that the third party will treat your information
with the same level of protection as required by us.
These third parties may include:
▪ Financial Sector Conduct Authority;
▪ Prudential Authority
▪ 3rd party compliance officer / consultant
▪ Industry bodies;
▪ Service providers;
▪ Professional Advisors;
▪ Reinsurers;
▪ Outsource partners;
▪ Credit agencies;
▪ Other Insurers; and
▪ Auditors of the Organisation
▪ If you have entered into a Short–Term Insurance: Commercial Lines and Personal Lines Policies, the Organisation may share
your information as part of its statutory and reporting obligations with:
▪ Staff members of iTribe (Pty) Ltd
▪ The Insurer with whom you are insured;
▪ Financial Sector Conduct Authority;
▪ Prudential Authority
▪ 3rd party compliance officer / consultant
▪ Industry bodies;
▪ Service providers;
▪ Professional Advisors;
▪ Reinsurers;
▪ Outsource partners;
▪ Credit agencies;
▪ Other Insurers; and
▪ Auditors of the Organisation
The Transfer of your personal information outside of the Republic of South Africa
We confirm that the level of protection afforded to your personal information by any third country or international organisation is
equal to the protection afforded by the POPI Act.
Complaints and objections
As a data subject, you have the right to –
▪ Request that we confirm, free of charge, whether or not we hold personal information about you;
▪ Request that we provide you with a description of the personal information we hold about you, and to explain why and how it
is being processed (please complete Annexure A);
▪ Request that we consider your objections to the processing of your personal information (please complete Annexure B);
▪ Lodge a complaint with the Information Regulator (please complete Annexure B).
The Information Regulator
In the event that your personal information has not been processed in accordance with the POPI Act and the principles set out
above, you have the right to lodge a complaint with the Information Regulator.
For further information regarding the complaints process, please visit the website of the Information Regulator, as indicated below.
Alternatively, you may contact the Information Regulator for further assistance:
The Information Regulator: Adv Pansy Tlakula
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/index.html
ANNEXURE A:
PERSONAL INFORMATION REQUEST FORM
Please submit the completed form to the Information Officer:
Name
Contact Number
Email Address:
Please be aware that we may require you to provide proof of identification prior to processing your request.
There may also be a reasonable charge for providing copies of the information requested.
A. Particulars of Data Subject
Name & Surname
Identity Number:
Postal Address:
Contact Number:
Email Address:
B. Request
I request the organisation to:
(a) Inform me whether it holds any of my personal information
(b) Provide me with a record or description of my personal information
(c) Correct or update my personal information
(d) Destroy or delete a record of my personal information
C. Instructions
D. Signature Page
Signature
Date
ANNEXURE B:
POPI COMPLAINT FORM
We are committed to safeguarding your privacy and the confidentiality of your personal information and are bound by the Protection of Personal
Information Act.
Please submit your complaint to the Information Officer:
Name
Contact Number
Email Address:
Where we are unable to resolve your complaint, to your satisfaction you have the right to complaint to the Information Regulator.
The Information Regulator: Adv Pansy Tlakula
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/index.html
A. Particulars of Complainant
Name & Surname
Identity Number:
Postal Address:
Contact Number:
Email Address:
B. Details of Complaint
C. Desired Outcome
D. Signature Page
Signature:
Date
